qh99 Terms & Conditions

These Terms and Conditions ("Terms") apply to the qh99 platform and all of its associated services. By visiting the qh99 website or creating an account, you are considered to have fully agreed to these Terms.

qh99 is an online entertainment platform offering a variety of casino games, slots, live dealer games, and sports betting for players in Bangladesh. The platform operates under SSL encryption and a fair play policy.

These Terms are available in English and Bengali. In the event of any difference in interpretation between the two languages, the Bengali version shall prevail.

2.1 Age Requirement

To create an account on qh99 and use any of the platform's services, you must be 21 years of age or older. Minors are not permitted to use this platform, and a strict verification process is followed in this regard.

2.2 One Account Policy

Each individual may create only one account. If the same person creates multiple accounts, or if multiple members of the same household use the same device or IP address, qh99 reserves the right to review those accounts.

2.3 Registration Information

When creating an account, you must provide accurate and complete information. Providing false or misleading information may result in permanent account closure and forfeiture of any accumulated balance. The following information is required:

• Full name (as per national identity card)
• Date of birth
• A valid mobile number
• An active email address
• Details of your preferred payment method

2.4 Identity Verification (KYC)

qh99 reserves the right to verify the identity of any account holder at any time. You may be asked to confirm your identity before a withdrawal request is processed. Failure to complete verification may result in delayed or suspended withdrawals.

It is your sole responsibility to keep your account login credentials (username and password) completely confidential. You are directly responsible for all activity carried out from your account.

• Never share your account credentials with any third party.
• If you suspect unauthorized access, notify the support team immediately.
• Use a strong password and change it regularly.
• Always log out after using a public or shared computer.

4.1 Accepted Payment Methods

qh99 currently supports the following mobile banking methods: bKash, Nagad, Rocket and Upay. No payment methods outside of these are accepted.

Please note that Rocket is the mobile wallet service of Dutch-Bangla Bank. Transactions through all methods are secure and encrypted.

4.2 Minimum Deposit & Withdrawal

• Minimum deposit amount: ৳200 (for all methods)
• Minimum withdrawal amount: ৳800

4.3 Withdrawal Processing Time

Approved withdrawal requests are generally processed within 30 minutes to 3 hours. This time may increase if identity verification is pending or additional security checks are required.

4.4 Deposit Terms

• The account used for deposits must be registered in your own name.
• Deposits made through a third party are strictly prohibited.
• Upon successful deposit, the balance is credited to your account instantly.

4.5 Withdrawal Terms

• All active bonus wagering requirements must be met before a withdrawal can be made.
• Withdrawals are only possible to the same method used for the deposit.
• Large withdrawals may be held until verification is complete.

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to ৳20,000. For example: depositing ৳1,000 gives a ৳1,200 bonus, bringing the total balance to ৳2,200. Or, depositing ৳34,000 earns the maximum bonus of ৳20,000, for a total of ৳54,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times the bonus amount. Wagering is calculated on the bonus amount only, not on the deposit plus bonus. Example: ৳1,200 bonus × 10 = a total of ৳12,000 must be wagered before the bonus funds can be withdrawn.

5.3 General Bonus Terms

• The welcome bonus applies only once per account.
• Bonus funds cannot be withdrawn before the wagering requirements are met.
• The bonus applies after the first deposit made via bKash, Nagad, Rocket, or Upay.
• If fraudulent or manipulative betting patterns are detected, the bonus will be cancelled.
• Terms for ongoing promotions will be announced separately.

5.4 VIP Program

The qh99 VIP program has three tiers: Bronze, Silver, and Gold. Through regular play, you can advance to a higher tier and enjoy weekly cashback benefits:

• Bronze: Up to 0.5% weekly cashback
• Silver: Up to 1.0% weekly cashback
• Gold: Up to 1.5% weekly cashback

6.1 Fair Gameplay

All games on qh99 are operated fairly and transparently. The outcome of every game is determined by a certified Random Number Generator (RNG), which has been verified by third-party auditors.

6.2 Game Failure or Technical Issues

If a technical issue or disconnection occurs during a game:

• The game will resume from the last confirmed state according to the game server logs.
• The server data is considered final and binding.
• Results caused by a client software error may be voided.

6.3 Betting Limits

Each game has its own betting limits, which are displayed in the game interface. qh99 reserves the right to change these limits at any time.

The following activities are strictly prohibited on the qh99 platform and may result in account closure and forfeiture of balance:

• Money laundering or any unlawful financial activity
• Creating multiple accounts to claim bonuses (bonus abuse)
• Using software, bots, or automated systems to play games
• Attempting unauthorized access to the platform's systems or network
• Collusion or cooperative fraud with other players
• Operating an account on behalf of a third party
• Filing chargebacks or false payment disputes against qh99
• Exploiting technical errors or bugs in the platform to gain an unfair advantage

8.1 Suspension by qh99

qh99 may suspend or close an account without notice in the following circumstances:

• Violation of any part of the Terms
• Registration using false information
• Fraudulent or suspicious activity
• Refusal to complete identity verification
• Failure to meet the age requirement

8.2 Self-Closure

You may request closure of your own account at any time by contacting [email protected] or through live chat. All withdrawable balances will be settled before the account is closed.

8.3 Self-Exclusion

As part of responsible gaming, qh99 offers a self-exclusion option. You can exclude yourself from the platform for a set period (from 30 days to permanently). Please contact the support team for assistance with this.

qh99 places responsible gaming as its highest priority. Gaming is a form of entertainment and should never be viewed as a source of income or a solution to financial problems.

• Only play with money you can afford to lose.
• Set a budget for yourself and stick to it.
• Do not play games when emotional or under the influence of alcohol.
• Do not place larger bets to try to recover money you have lost.
• If you feel that gaming is affecting your daily life, family, or work, seek help immediately.

For more information, visit our Responsible Gaming page.

Details about how your personal information is collected, stored, and used are described in our Privacy Policy. The key points are:

• Your information is used only for providing services, security, and legal compliance.
• Your information is not sold or shared with third parties.
• All data is protected by SSL encryption.
• You have the right to view, correct, or delete your information.

All content published on the qh99 website — logos, images, text, graphics, software, audio, and video — is protected by the intellectual property rights of qh99 or the relevant licensor.

• Reproduction, distribution, or commercial use of any content without prior permission from qh99 is strictly prohibited.
• Reverse engineering or decompiling the platform's software is prohibited.
• Game providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, etc.) hold their own intellectual property rights.

qh99 bears no liability in the following situations:

• Loss or delay caused by internet connection issues
• Delays due to issues with third-party payment providers
• Faults with your own device or software
• Force majeure (natural disasters, government restrictions, etc.)
• Loss resulting from disclosing your account information to a third party

In no case will qh99's total liability exceed the amount of the transaction in question.

qh99 reserves the right to modify these terms at any time. In the case of significant changes:

• A notice will be published on the website.
• You may be informed via your registered email or the platform's messaging system.
• Continued use of the platform after changes have been made will be considered acceptance of the new terms.

The date of the most recent update will always be displayed at the top of this page. Older versions may be provided upon request.

If you have any questions or need clarification about these terms, please contact our support team:

• Live Chat: Available directly on the platform 24/7 (Bengali & English)
• Email: [email protected]

Our support team provides service in both Bengali and English and is available 24 hours a day, 7 days a week.