Your privacy is our responsibility

1. Introduction & Scope

qh99 ("we", "our", or "platform") provides a safe and entertaining online casino service for players in Bangladesh. We believe every player should have full control over their personal information. This Privacy Policy ("Policy") describes what information we collect, how it is used, who it may be shared with, and what your rights are.

This Policy applies to qh99's website, mobile version, and all related services. By registering on our platform or using our services, you are accepting the terms set out in this policy.

2. What Information We Collect

We collect certain information to operate our services properly and to give you the best experience. This information falls into two main categories:

2.1 What You Provide Directly

• Full name and date of birth — for age verification (for those aged 21 or above only)
• Mobile number and email address — for account creation and communication
• Payment information — details associated with your bKash, Nagad, Rocket, or Upay account (we do not store complete account details)
• Identity verification documents — national ID card or passport details where applicable
• The content of your conversations with our support team

2.2 Automatically Collected Information

• IP address and device identity (browser, operating system, device type)
• Login time, session length, and usage patterns
• Browsing information collected through cookies and similar technologies
• Transaction history and gaming activity data
• Referral source and marketing channel

3. Purpose of Using Information

We use the information we collect only for the following purposes:

• Account management: Ensuring registration, login, and account security
• Service delivery: Processing deposits, withdrawals, and gaming activity
• Identity verification: Confirming age and identity and preventing fraud
• Customer support: Resolving issues and providing assistance
• Responsible gaming: Identifying unusual activity and providing support
• Service improvement: Enhancing platform performance and user experience
• Communication: Sending important updates, policy changes, or account-related notifications

qh99 never sells your personal information to third parties. We believe your data should only be used to improve your service experience.

4. Information Sharing & Disclosure

We may share your information with third parties in limited circumstances:

4.1 Service Partners

Payment processors (bKash, Nagad, Rocket, Upay) and technology service providers receive only the information necessary for their specific tasks. They operate under agreements consistent with our privacy policy.

4.2 Legal Requirements

If there is a valid order from a competent authority or a legal requirement, we may be obliged to disclose relevant information. In such cases we provide only the information that has been requested.

4.3 Security & Fraud Prevention

To protect account security and prevent fraudulent activity, we may share certain information with analytics services. This is done solely to protect your account and funds.

5. Cookies & Tracking Technologies

The qh99 platform uses cookies and similar tracking technologies. These are mainly of three types:

• Essential cookies: Necessary for the platform's core functionality — including login sessions and security verification. Disabling these will prevent the platform from working correctly.
• Functional cookies: Remember your preferences and settings, such as language or display preferences.
• Analytics cookies: Help us understand how the platform is being used, which is used to improve our services.

You can manage cookies through your browser settings. Keep in mind that disabling all cookies may limit some features of the platform.

6. Data Security Measures

qh99 has put multiple layers of security in place to protect your information:

• SSL encryption — all data transmitted between you and our servers is transferred in an encrypted state
• Secure server infrastructure — data is protected from unauthorized access
• Regular security testing and assessment
• Staff-restricted data access — only authorized personnel can view specific information
• Two-factor authentication (where applicable)
• Regular internal audits to ensure fair play

However, it is never entirely possible to guarantee 100% security when transmitting data over the internet. We take every precaution, but you are also responsible for keeping your login details secure.

7. Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information is kept for a defined period:

• Transaction and financial data — in accordance with legal and regulatory requirements
• Identity verification documents — until relevant legal obligations have been fulfilled
• Customer support conversations — for a limited period to ensure service quality

Once the required period has passed, we securely delete your information or anonymize it so that you can no longer be identified.

8. Your Rights

As a registered player at qh99, you have the following rights:

8.1 Right to Access Information

You may request to know what information we hold about you at any time. We will provide that information within a reasonable time.

8.2 Right to Correct Information

If there is any incorrect or incomplete information in your account, you may request a correction. Having accurate information improves the quality of your service.

8.3 Right to Request Deletion

In certain circumstances you may request that your personal information be deleted. However, this may not be fully possible where legal obligations apply.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may opt out at any time. However, it is not possible to stop important account-related notifications, as these are part of the service.

8.5 Right to Lodge a Complaint

If you have any concerns about data protection, you may contact our support team directly.

9. Protection of Minors' Information

qh99 strictly provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors. Age verification at the time of registration is an essential part of our platform.

If we receive any information indicating that a minor has created an account, we will immediately close that account and delete the related information.

10. International Data Transfers

Some technology partners involved in delivering our services may use servers located in different countries. In such cases, even if data is transferred to another country, we ensure it remains protected according to the standards described in this policy.

Our agreements with third parties include clear data protection terms, and they are required to maintain standards consistent with our privacy policy.

11. Third-Party Links & Services

The qh99 platform may contain links to third-party websites. These external sites have their own privacy policies and are outside our control. We are not responsible for how your information is handled on third-party sites.

It is advisable to read the privacy policy of any third-party service before using it.

12. Policy Changes

We may update this privacy policy from time to time due to business changes, new services, or legal requirements. For significant changes, we will notify you by email or through the platform.

Continued use of the platform after changes are published means you have accepted the updated policy. We therefore encourage you to check this page regularly.

13. Contact Us

If you have any questions, concerns, or requests about this privacy policy, please contact our support team directly. Our team provides support in both Bengali and English, seven days a week, 24 hours a day.