qh99 Responsible Gaming — Your safety is our commitment
qh99 believes entertainment should always be safe and controlled. Our tools and guidelines help you play within healthy limits.
Gaming should be a source of enjoyment — not an escape from life's problems. On the qh99 platform, we place the highest importance on every player's wellbeing and mental health. Responsible gaming means controlling how much time and money you spend, and seeking help when needed.
At qh99 we have put in place services and tools to help you play mindfully. From setting deposit limits to taking a temporary break or closing your account entirely — everything is in your hands. On this page you can learn how to use these features and recognise the signs of problem gambling.
Please note — only people aged 21 years or older are permitted to open an account and play at qh99. Keeping minors away from the platform is a responsibility that belongs to both us and you.
Our Protection Tools
qh99 provides these features so you can play in a safe and controlled environment.
Set Deposit Limits
You can set a limit on how much you deposit per day, per week, or per month. Once set, the limit takes effect immediately, and increasing it is subject to a 24-hour delay.
Session Time Limits
Playing for long stretches at a time is not good for your health. You can set a maximum duration for each gaming session. When time is up, qh99 will notify you automatically.
Temporary Break (Time-Out)
If you feel you need a short break, you can temporarily close your account for anywhere from one day to six weeks. Login will be completely disabled during this period.
Self-Exclusion
If you are experiencing long-term issues, you can activate self-exclusion for a minimum of six months. During this time your account is fully closed and no promotional communications are sent.
Age Verification
qh99 strictly verifies the age of every new account. Only people aged 21 years or older are permitted to play on the platform. Access by minors is strictly prohibited.
Support and Guidance
If you feel gambling is getting out of control, contact us immediately. Our 24/7 live chat and email support team is always ready to help in both Bengali and English.
Recognise the Signs of Problem Gambling
If any of the signs below appear in yourself or someone close to you, seek help without delay.
Be alert if you notice these signs
- Spending more than your budget on gaming and placing bigger bets to recover losses.
- Hiding your gambling from family, friends, or colleagues.
- Prioritising gambling over sleep, food, or work.
- Wanting to stop but repeatedly failing to do so.
- Falling into debt or financial trouble because of gambling.
- Feeling restless, irritable, or anxious when not playing.
- Continuing to play "just one more time" to try to win back lost money.
How to Set Limits?
Using the protection tools at qh99 is very straightforward. Follow the steps below.
Log in to your account
Log in to your personal account at qh99 and go to the profile menu at the top right.
Open "Responsible Gaming" settings
From the profile menu, select the "Responsible Gaming" option.
Choose your limits
Set whichever you need — deposit limit, session time, time-out, or self-exclusion.
Confirm
Save your changes. Reducing a limit or activating a time-out takes effect immediately.
Contact us directly for help
If you cannot set it yourself or need further assistance, email [email protected] or come to live chat.
Contact us for support
The qh99 support team is by your side seven days a week, twenty-four hours a day. Support is available in both Bengali and English.
- Live Chat: Log in to the site and start anytime
- Email: [email protected]
- Service hours: 24 hours, 7 days (BST)
Important Information
- No bonus or promotional offers will be sent while self-exclusion is active.
- Requests to increase a limit take effect after 24 hours — this is intentional, for your protection.
- Your account balance can be withdrawn at any time — minimum withdrawal is ৳800.
- If you suspect someone under 21 is playing, please let us know.
Protection of Minors
You must be at least 21 years old to create an account and play at qh99.
Advice for Families
If you have children or teenagers at home, use parental control software on your devices. Do not share your qh99 account password with anyone, and always remember to log out.
Strict Verification Process
qh99 verifies identity and age at registration and before withdrawals. If any user registers with false information, their account will be permanently banned.
Keeping minors safe from online gambling is a social responsibility. qh99 makes no compromise on this. If you see a minor using the platform, notify us immediately at [email protected].
Frequently Asked Questions
Here are the most frequently asked questions about responsible gaming.
Enjoy qh99 safely
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